Refund policy

We want you to be satisfied with your purchase. If you’re not, here’s how we handle returns and refunds:

1. Change of Mind Returns

• Items can be returned within 7 business days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Return courier costs are the customer’s responsibility.

2. Damaged or Faulty Items

• Notify us within 5 business days of delivery with photos and order details.
• If approved, we will arrange a free replacement or refund.

3. Non-Returnable Items

• Custom-made, clearance, or “final sale” items cannot be returned unless defective.

4. Refund Process

• Refunds will be processed within 5–10 business days after the returned product is received and inspected.
• Refunds will be made via the original payment method.

5. Consumer Rights

This policy does not affect your rights under the Consumer Protection Act (CPA). Customers may lodge disputes with the National Consumer Commission (NCC) if unresolved.