Privacy policy

Terms of Service

Last Updated: 7 January 2025

Welcome to Rivets Online, operated by Rivco Products (Pty) Ltd (“we”, “us”, “our”). By accessing or purchasing from rivetsonline.co.za (the “Website”), you agree to these Terms of Service. Please read them carefully.

1. Eligibility & Accounts

  • You must be 18 years or older and legally able to enter into contracts.
  • You are responsible for safeguarding your account login details.

2. Orders & Payment

  • All orders are subject to product availability and payment confirmation.
  • Prices are listed in South African Rand (ZAR) and may change without notice.
  • Payment methods accepted: Credit/Debit Card, EFT, and other gateways displayed at checkout.

3. Product Information

  • We strive for accuracy in product descriptions, images, and pricing.
  • Errors or omissions may be corrected before order processing.

4. Delivery

  • Orders are shipped via our courier partners. See our Delivery Policy below for details.

5. Returns & Refunds

  • Returns and refunds are handled in accordance with our Refund Policy below.

6. Limitation of Liability

  • To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of our Website or products.

7. Governing Law

  • These Terms are governed by the laws of the Republic of South Africa.
  • Any disputes will be subject to the jurisdiction of South African courts.

Privacy Policy

Last Updated: 7 January 2025

At Rivets Online, your privacy is important to us. We comply with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

1. Information We Collect

  • Personal details (name, email, contact number, shipping address).
  • Payment and transaction details.
  • Website usage data (via cookies & analytics).

2. How We Use Your Information

  • To process and deliver your orders.
  • To communicate updates, promotions, and customer service responses.
  • To improve website functionality and customer experience.
  • To comply with legal and tax obligations.

3. Sharing of Information

We may share data with:

  • Courier and logistics partners (for delivery).
  • Payment service providers (for secure transactions).
  • Legal or regulatory authorities when required.

We do not sell your data to third parties.

4. Security

We use industry-standard security measures (SSL encryption, secure payment gateways) to protect your data.

5. Your Rights

Under POPIA, you may request access, correction, or deletion of your personal data. To exercise these rights, email us at online@rivco.co.za.

6. Cookies

We use cookies to remember your preferences and improve browsing. You may disable cookies in your browser, but some site features may not work properly.

Delivery Policy

Last Updated: 7 January 2025

1. Shipping Options & Rates

  • We deliver across South Africa.
  • Standard courier fee: R99 nationwide for orders up to 5kg.
  • Additional charges may apply for larger/bulkier orders (calculated at checkout).

2. Processing & Delivery Times

  • Orders are typically processed within 1–2 business days.
  • Delivery lead times: 3–5 business days, depending on location.
  • Tracking details will be provided once the order has been dispatched.

3. Delivery Issues

  • If your order is delayed, damaged, or incorrect, notify us within 5 business days of receipt at online@rivco.co.za.
  • We will work with our couriers to resolve the issue promptly.

4. Failed Delivery Attempts

  • If delivery cannot be completed due to incorrect details or no recipient, the package may be returned to us, and re-delivery fees may apply.

Refund & Returns Policy

Last Updated: 7 January 2025

We want you to be satisfied with your purchase. If you’re not, here’s how we handle returns and refunds:

1. Change of Mind Returns

  • Items can be returned within 7 business days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  • Return courier costs are the customer’s responsibility.

2. Damaged or Faulty Items

  • Notify us within 5 business days of delivery with photos and order details.
  • If approved, we will arrange a free replacement or refund.

3. Non-Returnable Items

  • Custom-made, clearance, or “final sale” items cannot be returned unless defective.

4. Refund Process

  • Refunds will be processed within 5–10 business days after the returned product is received and inspected.
  • Refunds will be made via the original payment method.

5. Consumer Rights

This policy does not affect your rights under the Consumer Protection Act (CPA). Customers may lodge disputes with the National Consumer Commission (NCC) if unresolved.